Profinder Support

Get in touch, we’ll help.

Send us an email

Write to us and we’ll get back to you as soon as possible. Give us a short summary of what it’s about, so we can get straight to the point..

We can help with:

  • Questions about features and how to use Profinder
  • Technical issues and errors
  • Billing and contract matters
  • Feedback and suggestions

Tuki@profinder.fi

FAQ?

Give us a call

If it’s urgent, or you’d rather just talk it through with someone, give us a call. We’re happy to help over the phone.

Call us when:

  • You need help fast
  • The matter is urgent
  • You’d rather talk it through by phone

We’re available weekdays 9am–4pm.

+358 50 467 7771

Contact form

Tell us what it’s about, and we’ll make sure it gets to the right person.

Support | EN

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Frequently asked questions

Can’t find your answer here?

Feel free to get in touch.

First, make sure you’re trying to log in to the right service:

The new smart Profinder B2B:

https://b2b.profinder.io

B2B target group service: https://b2b.profinder.fi/ or https://b2bi.profinder.fi/

B2C target group service: https://b2c.profinder.fi/

If you’re on the right page but still can’t log in, also check:

  • That your password is correct (you can request a new one if needed).
  • That you’re using the correct email address as your username.

You can request a new password from Profinder’s login page by clicking “Forgot your password?”.

Your username is your email address.

You can reach Profinder Support by email at tuki@profinder.fi or by phone at +358 50 467 7771

Weekdays 9am–4pm.

You can check and, if you’d like, remove your information from Profinder’s records here: https://gdpr.profinder.fi/

We recommend using your phone number to identify yourself, so all your data can be found.

The personal data included in Profinder’s Phone Directory data was obtained from Suomen Numeropalvelu Oy’s nationwide subscriber database. The data in Suomen Numeropalvelu Oy’s subscriber database originates from telecom operators, who are required under Chapter 23 of the Finnish Act on Electronic Communications Services to disclose contact information for the purpose of providing contact information services.

Company decision-maker data originates from Suomen Asiakastieto Oy, Suomen Numeropalvelu Oy’s nationwide subscriber database, or public data sources.

Consumer data that isn’t part of Profinder’s Phone Directory data is statistical data originating from Statistics Finland and other public data sources. Statistical data is not personal data.

More information: https://profinder.fi/tietosuoja

We can’t remove company information from Profinder ourselves — company data is updated directly to us from official sources.

Public company data is updated weekly to Profinder’s database through our data partner Suomen Asiakastieto Oy (SAT). Company data is in turn updated to SAT from, for example, the Finnish Patent and Registration Office’s (PRH) Business Information System (YTJ). YTJ data is also publicly available to everyone.

We can remove personal data from a company’s information in Profinder, as well as the company’s main phone number and home address. You can send a removal request to tuki@profinder.fi.